Cancel your plan
You can cancel at any time, from your own dashboard, without emailing anyone.
Cancel
- Open Settings, then Billing.
- Choose Cancel plan.
Your plan runs to the end of the period you have already paid for. Nothing changes before then — cards keep working and staff keep stamping. If you change your mind, choose Keep my plan.
What happens after
- Your customers and their stamp history are kept.
- New stamps are paused, so cards stop filling.
- You can export your customers at any point, including after cancelling.
- Resubscribing puts everything back exactly as it was.
Deleting your café entirely
Cancelling does not delete anything. If you want your data removed, use the danger zone in Settings, or email hello@cafeity.com and we will do it for you.
Deletion is permanent and cannot be undone. Export your customers first if there is any chance you will want them.
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Last updated 12 August 2026