Talk to a person
There is no ticket queue and no bot. Email us and someone who works on Cafeity replies.
We answer within one working day, and usually much faster during UK and Pakistan hours.
Something is broken at the counter right now
Serve the customer first. Take their name and add the stamp once things are working — every stamp is recorded with a time, so nothing is lost by adding it ten minutes late. Then check the scanner troubleshooting article, which covers the two causes behind most of these.
What to include
We can see exactly what the scanner received and when, so a rough time and a café name is usually enough to settle a question about a missing stamp on the first reply.
- Your café’s name, so we can find your account.
- What you were trying to do, and what happened instead.
- Roughly when it happened, and at which branch.
- The customer’s name or member number, if it involves one card.
Billing and refunds
You can change your plan, download invoices and cancel yourself from Settings, then Billing — see changing your plan. If you have been charged for something you did not expect, email us and we will sort it out rather than pointing you at the terms.
Deleting your data
You can delete your café from Settings yourself, or ask us and we will do it. If you want a copy first, export your customers — that works after cancelling too.