Do my customers need to download an app?

No. They scan your QR code, enter their name, and the card opens in their phone’s browser. There is nothing to install.

Can I change the reward after customers have joined?

Yes. Existing stamps are kept — the ledger records every stamp that was ever given, so changing the reward never erases someone’s progress.

Set up your café

Setting up takes about five minutes and you can change every part of it afterwards. Nothing here is permanent, so pick something sensible and adjust once you have seen how customers use it.

Create your account

Go to cafeity.com and choose Get started.
Enter your email and a password of at least 8 characters.
Enter your café’s name. This is the name customers see on their card, so use the name on your sign rather than your registered company name.
Set how many stamps a customer needs and what they earn. The defaults suit most cafés.

Your 14-day trial starts here, and it covers up to three branches so you can try cross-branch rewards and settlement. You add a card during sign-up, but nothing is charged until the trial ends, and cancelling before then costs nothing.

Choose your reward

The reward should be something you are good at and happy to hand over. For most cafés that is a coffee. Avoid making it a slow-moving item you want to clear — customers read that as being given the leftovers.

For the target, count how often a regular actually visits. A card that takes about a month of normal visits to finish gets completed. One that takes six months gets forgotten.

Put the code on the counter

Open your dashboard and choose Download QR code.
Print it, or put it in a stand next to the till.
Tell your staff to mention it. A barista saying “scan this and your next one is on us” outperforms every poster ever printed.

Common questions

Do my customers need to download an app?: No. They scan your QR code, enter their name, and the card opens in their phone’s browser. There is nothing to install.
Can I change the reward after customers have joined?: Yes. Existing stamps are kept — the ledger records every stamp that was ever given, so changing the reward never erases someone’s progress.

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Last updated 12 August 2026