Design your loyalty card
Your card is a loyalty program in the dashboard. You can edit it whenever you like; the important thing to understand is what each change does to customers who are part-way through.
Edit the card
- Open Loyalty cards in the sidebar.
- Choose the card you want to change.
- Edit the name, reward, target or terms, then save.
What changes affect existing customers
- Changing the reward: takes effect immediately, including for customers who already have a full card.
- Raising the target: customers keep every stamp they have earned, but need more before the next reward unlocks.
- Lowering the target: anyone already at or above the new target unlocks a reward straight away.
- Renaming the card: cosmetic only.
Lowering the target can unlock a lot of rewards at once. Check how many customers are close before you do it, on the Customers page.
Running more than one card
You can run several cards at the same time — a coffee card and a lunch card, for example. Each has its own QR code and its own progress, and a customer can hold all of them.
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Last updated 12 August 2026