Team access
Branch logins and staff permissions
A barista does not need the group dashboard, and a franchisee should not see another franchisee's customers. Staff accounts are scoped to the branch they work at, so everyone sees the thing they can actually act on.
Scoped to a branch
A staff member assigned to a site can stamp and look up cards there, and nowhere else.
Owner, manager, staff
Three roles. Only the owner touches billing, plan changes or deleting the café.
Every action attributed
Each stamp and redemption records who did it, at which branch, at what time.
Unlimited accounts
Staff logins are not metered. High turnover should not be a billing event.
Why branch scoping is a security decision
It is tempting to give everyone the whole picture and rely on people behaving. In a business with seasonal staff and high turnover that is a poor bet: a departing barista with group-wide access has your entire customer list. Scoping an account to a branch means the question never arises — the system refuses a lookup at a site the member is not assigned to, rather than trusting them not to try.
What each role can do
Staff stamp cards, redeem rewards and look up customers at their own branch. Managers do that plus see reporting for the branches they cover and add staff. Owners do everything, and are the only role that can change the plan, add locations, or delete the café. That last restriction matters more than it sounds: the destructive actions are exactly the ones you do not want available to an account with a shared password on a back-office iPad.
Reporting that is actually useful to a branch
A group dashboard is the wrong answer for someone running one site — the numbers they need are buried among sites they cannot affect. Branch-scoped reporting shows the stamps issued at that counter, the rewards handed over there, and which staff member did what. The group view still exists for whoever is running the group.
Attribution, without turning it into surveillance
Every stamp records who added it. Used badly that is a stick; used well it is how you find out that one barista signs up three times as many customers as anyone else, and ask them to show the others how. It is also the only way to answer questions about unusual patterns without accusing anybody of anything.
Staff are not a billing line
Some loyalty products cap sub-users per plan — three on an entry tier is common — which means a single café with a dozen part-timers is pushed onto a higher plan by staff turnover rather than by growth. Locations are metered here because locations are what the service costs; staff accounts are not counted.
Common questions
- Can a staff member work at more than one branch?
- Yes — assign them to as many as they cover, and they can stamp at all of them. Leaving a member unassigned gives them every branch, which is the right default for a single-site café.
- What happens when someone leaves?
- Disable their account and their access ends immediately. The stamps they issued stay attributed to them in the history, which is what makes the ledger auditable.
- Can franchisees see each other's customers?
- No. A franchisee's staff are scoped to their own sites. The group owner sees everything, and the settlement report shows what is owed between sites without exposing customer records across them.
Keep reading
Multi-location and franchise loyalty
One loyalty card across every branch, with per-branch analytics and a settlement report showing which site owes which.
Staff scanner
A scanner that opens straight to the camera on any phone or tablet. Scan, stamp, done — in about two seconds, without touching your POS.
Loyalty analytics
See who is coming back, who is slipping away, and whether your loyalty card is actually earning its keep. Real counts, never invented numbers.
Put your loyalty card in your customers’ pockets
Publish a branded card in about five minutes. 14-day free trial, cancel any time.